Privacy Policy

At Spermiva Life Sciences Pvt. Ltd. ("we", "us", "our"), we are committed to handling your personal information responsibly and transparently. This Privacy Policy explains the types of data we collect, why we collect it, how we use it, and the measures we take to protect it. By accessing or using our website or services, you agree to the terms of this Privacy Policy.

Scope of this Policy

This policy applies to information collected through our website (https://www.spermivalifesciences.com/), digital forms, customer support interactions, clinic communications, email correspondence, and any other platforms where we provide services.

Information We Collect

We may collect the following categories of information:

• Personal Information: your name, phone number, email address, mailing address, order information, appointment details, and any health or wellness information you voluntarily share with explicit consent.
• Technical Data: IP address, browser type, device identifiers, cookies, usage patterns, and analytics data automatically collected when you browse the site.

How We Use Your Information

• To respond to inquiries, fulfil orders, and provide requested services.
• To improve user experience, website performance, and product offerings.
• To send service updates, appointment reminders, order confirmations, and marketing communications (only where permitted).
• To comply with legal obligations, secure our systems, and prevent misuse or fraudulent activity.

Legal Basis for Processing (Where Applicable)

In jurisdictions that require it, such as the EU, we process personal data based on consent, contractual necessity, legitimate interests (such as site security and analytics), and compliance with applicable law.

Sharing Your Information

We may share data with:

• Service Providers: hosting, payment gateways, logistics partners, IT support, CRM systems, and analytics tools that help us operate efficiently.
• Healthcare Partners: clinics or consultants when you request or consent to referrals, product fulfilment, or health-related guidance.
• Legal Authorities: when required by law or to protect the rights and safety of users or the public.

Cross-Border Data Transfers

If your information is transferred outside India, we ensure that such transfers comply with applicable data protection laws through agreements, security protocols, and industry-standard safeguards.

Cookies & Tracking Technologies

We use cookies and analytics tools to ensure website functionality, enhance user experience, and analyze traffic patterns. You may control cookie settings through your browser. Where required, consent will be collected through our cookie banner.

Data Retention

We retain information only for as long as necessary to fulfill the purposes in this policy or as required by law. Retention periods may vary based on data type and regulatory requirements.

Data Security

We use appropriate administrative, technical, and physical safeguards to protect your data. While we strive to protect your information, no method of transmission over the internet is completely secure. If you suspect misuse, please contact us immediately.

Your Rights

Depending on your location, you may have the right to access, update, delete, restrict, or object to the processing of your personal data, and to request a copy in a portable format. To exercise your rights, please contact us using the information below.

Children's Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect information from children. If you believe data has been collected inadvertently, please notify us.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review those websites' policies before sharing personal information.

Marketing Preferences

We will only send marketing communications if you have opted in or where legally permitted. You may unsubscribe at any time by using the link provided in our emails or by contacting us.

Updates to this Policy

We may update this Privacy Policy to reflect changes in our practices, regulatory requirements, or operational needs. Revisions will be posted on this page, and the "Last updated" date will be modified accordingly.

Contact & Data Protection Officer

If you have questions about this policy or wish to exercise your privacy rights, please contact:

Last updated: July 17, 2026